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Heard about them dropping Ivanka Trump line and DO NOT believe for a second this was not politically motivated. I live in Bergen county NJ and spend on average between 10-30K per year in that store in Paramus. You will not receive ONE dime from this family, ever again....
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#1002425
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Placed my order on 12/27. After 6 phone calls, 4 emails, promising me all is good and shipment is on the way, I get a nice email informing me that my order has been cancelled. Incompetent customer service, fulfillment and shipping centers. Will never ever in a million...
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Anonymous
gigi louie

I had that same experience, however, they gave me a better substitute plus 20% off. These complaints do not represent the Nordstrom I shop at? Sorry for all your regrets. I...

#990729
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I'm from Montreal, Canada. Therefore qualify for International Shipping. There are no stores in Montreal. Bought a pair of boots on .com and had to return them because of size. Shipping cost 9.95$. Return was close to 34.00$. But that's not all. You need an...
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#982349
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Nordstrom Customer Care Review

Nordstrom
#1001941
1.4
Details
Horrible customer service..rude,noncaring woman who seemed to have better things to do when i asked her where i could find ivanka trump line..i love the outfits..i will start taking my money elsewhere since it is mot appreciated at Nordstrom
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Short Review on October 17, 2016

Nordstrom
#938459
1.0
Details
I was charged twice for an item that was falsely advertised. I was told I was credited but was not I have filed a complaint against them with the ftc I suggest everyone who has had a bad experience to file a complaint also as they will not prosecute unless they have several filings and this company is unethical and needs to be out of business !!!!
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Nordstrom Customer Care Review

Nordstrom
#927505
They shipped an item for me and it got lost in the mail. The supervisor was so ruuude when i called. Terrible customer service. He should be fired
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Nordstrom Customer Care Review

Nordstrom
#908492
The young lady I spoke to from the 1-800 was very rude for no reason at all. To be honest it always seems to be the young ladies that have the attitude. I'm so fed up with these kids I really dread calling. More male representatives ! Much better service.
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We ordered tory burch sandles online for a Christmas present Store pick up. 2 days after Christmas i go with my daughter to get a bigger size. A gentleman helps my daughter get right size rings up the correct size and exchanges the shoes. As i walk to wait on her to...
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3.6
#980719
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I returned a watch on Dec. 24 at Norstrom at Stanford Shopping Center The clerk was Maryam B. She said in a suspicious manner do you have a receipt I said yes She was cold and hostile. She asked if I was going to buy something else. I said no. She then became even more...
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#979408
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Nordstrom- DISAPPOINTED
Nordstrom- DISAPPOINTED
I ordered a pair of Sketcher Twinkle Toes Shuffle shoes for my 2 1/2 year old granddaughter who is visiting me for Christmas. Anyone familiar with these shoes know that they come from the manufacturer in adorable little boxes that make it a very nice gift. What came to...
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1.9
I didn't like
  • Disclose when not in original box
  • Nordstrom does not
#972801
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My experience occurred at the Nordstrom Rack in San Marcos, CA. As I was checking out at the register a couple of months ago, the cashier, per usual, tried to sell me on the Nordstrom Rewards card. It sounded good, especially as she mentioned that there is a 20%...
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#966456
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I shopped at Nordstrom on Black Friday and spent a considerable amount. Today I found out that one of the items I purchased went on sale. I called Customer service to adjust the price of the item to find out that they wouldn't do it. Now mind you the item became a sale...
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I didn't like
  • New policies
#962374
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I went to the store and ordered the boots I wanted when they came in the mail they had a couple scratches and dried mud on the bottom of them so I took them back to the store the lady said she doesn't know how that happened so she ordered me a new pair with one day...
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#959296
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I went to the store and ordered the boots I wanted when they came in the mail they had a couple scratches and dried mud on the bottom of them so I took them back to the store the lady said she doesn't know how that happened so she ordered me a new pair with one day...
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1.7
#959294
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