Nordstrom

I ordered a pair of shoes on 11/20/23 at the Nordstrom Galleria in Houston. I ordered a 46 ( 13US) as a gift .

The shoe arrived yesterday 11/27/23 and the wrong shoe was in the correct box ? A size 38 was in the 46 box ? So I reached out to customer service and they intern referred me to the manager on duty ( MOD ) who really insulted my intelligence. The gentleman referred to his name of Cash who offered for me to place another order for a second pair of shoes ..?

Really?

No remorse for the mistake or that it took 5 days for the shoe to arrive that never left outside the state of Texas ? Ive been a consumer of Nordstrom for many years and this by far is ridiculous!

I purchased a Canada Goose white coat at the Nordstrom White Plains NY, 5 years ago.

The issue is, the color from the dark trim piping is bleeding and no dry cleaner would clean the coat. I have been trying to get a Dry Cleaner to clean the coat, but they would not.

I paid $975 and This should not happen.

I went to Fabricare Cleaners, 11/2/23, located in Norwalk Ct.and discussed the issue with the SME/technical expert, Felix and Eduardo . They show me why it cannot be cleaned. He took a piece of tissue, wet it and rub it on a dark blue trim anywhere on the coat and the dye rubbed off in all the areas where there was the dark blue trim. Felix said that it is obviously the manufacturing process where the dye was not set properly.

Felix will be happy to be a reference as the subject matter expert. I have been trying to get the coat cleaned for years and no cleaner would take it to clean. How can Nordstrom sell a product that cannot be cleaned

Ernesto Bernal is the customer care manager at Nordstrom White Plains NY, he specifically cited the dirty condition of the coat is the reason he cannot accept the return.

He rudely disregard my argument that the reason why the coat is dirty is

because no dry cleaner would take the chance to clean it, since I purchased

the coat at full price in 2018. He embarrassed Valerie, repeatedly, citing how poorly cared for the garment was.

I again noted that it was dirty because for years we could not find a cleaner that would clean the coat, which he dismissed and ignored. Is it because Im Asian? And not a rich white client?

Ernesto, intentionally or not made me feel as a disposable customer. He obviously made up his mind before I met him to not accept the return.

On the phone, he would not explained under what condition would he accept the return, quite the opposite. He kept asking for things, first pictures , then made me look for the receipt, and finally when I produced these proof items, he asked me to come in so he can see the coat. However he kept trying me to go to another Nordstrom. Ernesto was obviously looking for a way not to accept the return.

Once he made his decision, he seemed to just want us to rush out of the store.

Is this the exceptional Nordstrom Customer experience?

I know that when Amazon says that, they mean it. Is it just lip service?

the package was delivered to wrong apartment, tried my best to work with leasing office and FedEx , finally confirmed the box was delivered to wrong apartment . but i cannot file the claim with FedEx since I am the receiver and I think Nordstrom put some rules on the shipments that shipper can only file the case.

So I contact with Nordstrom agent and let them know FedEx just talked to me to call shipper to file the case because they saw the history it delivered to wrong apartment. NORDSTROM REFUSE TO FILE THE CASE?! KEPT SAYING IT DELIEVERED! SPEACHLESS HERE.

YOU DIDN'T DELIVERY THE BOX TO THE RIGHT RECEIPT! THIS IS THE MAIN POINT!!!