Seattle, Washington
Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

So i think Nordstrom needs to take note to how the seattle employees Courtney from bridal in particular treat customers that are not white.I am a black woman and i was instructed by my client to return his sport jacket.

I called in advance and was told to come in and they would help me out. So I drove into town and upon arrival it was taken into account that Im black. I noticed a change in everything. Another employee was called for a second opinion who was rude and just down right catty.

She sad my item smelled and was dirty. Which was not true. She just wanted to say she thought I was smelly I assumed. I left horrified and my male client who is white went and returned the item a week later with no issues and not one question.

This just made me sick, I will never spend my money at Nordstrom again. I will shop where Im treated with respect and care. Very upsetting. The store manager wanted to talk to me, but I was so upset I didnt know what good it would do now after I was already embarrased and made a spectacle in front of three bitchy self righteous employees who really need to get over them self.

One was named courtney and one was named Hadley or Hayley, Ryan ?

Works in Indie/studio and was so fake it was not even funny.They can actually smile through their rudeness.

Review about: Nordstrom Manager.

Monetary Loss: $300.

Preferred solution: Let the company propose a solution.

I didn't like: Bad customer service.

Had an Experience with Nordstrom?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Nordstrom not needed
Woodbridge, Virginia, United States #1285708

Go get them and raise the roof.

1.This sounds like they thought they could intimidate you into keeping the jacket.

*Not* a new tactic in retail -- I'm white and over 50 and all my life I would get this all the time unless I had charged it on credit card (as store would not want the charge back if I complain to card company -- typical cost to merchant is $65). Now? I still avoid returns but always, always charge the purchases and make an IMMEDIATE return as soon as something is not right -- often seeking out the same salesperson for the return as they are still looking for commissions from my repeat business.

2. Retail sales people take any tactic to avoid returns...

I'm sure these jerks would treat anyone the same if they thought they could get away with it and not have a credit card chargeback.

3. No doubt they also hassled you about a receipt?

4. Some retailers have policies where they feel there is a shoplifting or other scam if the returned merchandise is being returned by a 3rd party or person who is not a card holder.

This is their excuse for "in store credit" which is typically a major rip-off used by small stores that "lose" records and won't honor the "credit" later.This happens frequently with "gift" items that may lack original receipt.

to Nordstrom not needed #1285719

I can assure you the employees could not care less about who is returning something.


Makes sense to me why you'd be pissed, they were nice on the phone, rude in person, white friend has no problem.I've seen lots of that *** over the years there, not just race but to beauty and size.

Ignore these a**h**es telling you you are wrong, they are probably the racist, rude and ignorant Nordstrom employees trying to save their jobs.



A Caucasian Nordstrom shopper

to Anonymous Vallejo, California, United States #1171475

Yeah, anyone that disagrees with a negro must definitely be a racist, rude and ignorant Nordstrom employee.

to Anonymous #1171980

Keyboard warriors galore. Not sure about the workers, but you, for sure, are racist.

Nordstrom not needed
to Anonymous Woodbridge, Virginia, United States #1285711

"Nordstrom employees trying to save their jobs"?Um, more like trying to save their commission money.

If they are working clothing retail, where basically no skill is needed except being able to manipulate people ("Oh, that looks great on you") they get a commission based on sales; returns get deducted from sales and commissions reduced.

Racism, "classism" (you don't look wealthy enough to shop here), ageism, you name it -- retailers have been doing this *** for years. Once my father had to flag down a friend who worked in a retail store inside the store because he wanted to spend $200 cash on a new wallet and belt -- none of the "clerks" would wait on him because he was in his "work clothes".

This was 1974.$200 was a lot of money.

South San Francisco, California, United States #1139210

I over charged at Nordstrom today. They must have singled me out because I am white. I hate racists.


That is a shame.Sounds like Nordstrom needs to open they're eyes and stop being racist.

I am white and can clearly see the prejudice in the matter. Honey you should go above the store manager like corporate. That was the only way I solved my issue at a store. Corporate will also take out steps to try and reduce the risk of this happening again.

The store manager is very sweet at down town Seattle and it may be worth speaking to her. I do consumer experiments and also secret shop analysis. So I have had contact with managers far and wide.

Good luck and I hope you can sort this out.You deserve a gift card at least from the company to apologize for they're ignorant actions.


Obviously all of the comments below are from white people.As a black woman, if you say that the employees completely changed their attitude when they got to you I BELIEVE YOU.

It happens all of the time and I've experienced it plenty of times. White blonde hair blue eyed folks get special treatment whether they are nice or not. I've seen white folks go off and curse out store employees and still get treated like their *** doesn't stink. I would go ahead and speak with the manager and call those chicks out on their behavior.

Don't let them get away with it.

And don't let the white people commenting below discourage you.They'll never know our experiences.


Not everything is about race. White people experience lousy, irrational customer service too.

You May Also Like

Modlily - NOT CASHMERE Modlily "I purchased a CASHMERE sweater from Modlily. A week later, I received a cheap cotton knit sweatshirt. When I complained and sent pictures I was told, "our price..." Read more Rosewe - Roswe is a SCAM Rosewe "I ordered this dress from for $21.77 in size Large, thinking it was a good deal for a simple yellow dress. In the photo, the dress appeared to be..." Read more Nordstrom- DISAPPOINTED Nordstrom "I ordered a pair of Sketcher Twinkle Toes Shuffle shoes for my 2 1/2 year old granddaughter who is visiting me for Christmas. Anyone familiar with these shoes know that..." Read more Italian Style Clothing - Armani AG Milano jackets SCAM Italian Style Clothing "Got scammed in Irvine yesterday 10/6/15 on Culver drive, small shopping center. Italian rep coming from fashion show.... Looking for JW airport to catch is flight to Ny and Milano.... He wanted to..." Read more Lacy Lox And Lkm Hair And Beauty - LACYLOX.COM IS A FAKE RIP OFF BOOTLEG WEB SITE Lacy Lox And Lkm Hair And Beauty "LacyLox Lacy Lox is a scam imitation website tricking people into thinking they are buying genuine Ruth's Beauty products. They even have reviews of Ruth's Beauty products on their site,..." Read more Eharmony customer service 1.844.238.8666 eharmony customer service phone number Eharmony "eharmony customer service phone number eharmony customer service eharmony contact eharmony phone number eharmony customer service number www eharmony com customer service eharmony com phone number www eharmony com contact..." Read more Gm Parts Giant - Terrible communication; late shipping Gm Parts Giant "One week after I placed the order, I received a notification that a few parts would be backordered. Two weeks after this email and one week after the latest "eta"..." Read more State Farm Insurance - 2 claims over 2 years didn't renew State Farm Insurance "I received a call from state farm advising me they will not renew my coveage i was dissapointed. My 1st claim was 400.00 2nd one was slab leak. Est 12,000.00..." Read more