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24 comments

So i think Nordstrom needs to take note to how the seattle employees Courtney from bridal in particular treat customers that are not white.I am a black woman and i was instructed by my client to return his sport jacket.

I called in advance and was told to come in and they would help me out. So I drove into town and upon arrival it was taken into account that Im black. I noticed a change in everything. Another employee was called for a second opinion who was rude and just down right catty.

She sad my item smelled and was dirty. Which was not true. She just wanted to say she thought I was smelly I assumed. I left horrified and my male client who is white went and returned the item a week later with no issues and not one question.

This just made me sick, I will never spend my money at Nordstrom again. I will shop where Im treated with respect and care. Very upsetting. The store manager wanted to talk to me, but I was so upset I didnt know what good it would do now after I was already embarrased and made a spectacle in front of three bitchy self righteous employees who really need to get over them self.

One was named courtney and one was named Hadley or Hayley, Ryan ?

Works in Indie/studio and was so fake it was not even funny.They can actually smile through their rudeness.

This reviewer shared experience and wants this business to offer any options to resolve the issue as the author lost $300. y.carter88 is overall dissatisfied with Nordstrom and uploaded a picture. The most disappointing about nordstrom manager at Nordstrom was bad customer service Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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Anonymous
Woodbridge, Virginia, United States #1285708

Go get them and raise the roof.

1.This sounds like they thought they could intimidate you into keeping the jacket.

*Not* a new tactic in retail -- I'm white and over 50 and all my life I would get this all the time unless I had charged it on credit card (as store would not want the charge back if I complain to card company -- typical cost to merchant is $65). Now? I still avoid returns but always, always charge the purchases and make an IMMEDIATE return as soon as something is not right -- often seeking out the same salesperson for the return as they are still looking for commissions from my repeat business.

2. Retail sales people take any tactic to avoid returns...

I'm sure these jerks would treat anyone the same if they thought they could get away with it and not have a credit card chargeback.

3. No doubt they also hassled you about a receipt?

4. Some retailers have policies where they feel there is a shoplifting or other scam if the returned merchandise is being returned by a 3rd party or person who is not a card holder.

This is their excuse for "in store credit" which is typically a major rip-off used by small stores that "lose" records and won't honor the "credit" later.This happens frequently with "gift" items that may lack original receipt.

Anonymous
to Nordstrom not needed #1285719

I can assure you the employees could not care less about who is returning something.

Anonymous
#1157050

Makes sense to me why you'd be pissed, they were nice on the phone, rude in person, white friend has no problem.I've seen lots of that *** over the years there, not just race but to beauty and size.

Ignore these a**h**es telling you you are wrong, they are probably the racist, rude and ignorant Nordstrom employees trying to save their jobs.

NO ONE HAS THE RIGHT TO TELL YOU YOUR OPINION IS WRONG,

EITHER !!!

A Caucasian Nordstrom shopper

Anonymous
to Anonymous Vallejo, California, United States #1171475

Yeah, anyone that disagrees with a negro must definitely be a racist, rude and ignorant Nordstrom employee.

Anonymous
to Anonymous #1171980

Keyboard warriors galore. Not sure about the workers, but you, for sure, are racist.

Anonymous
to Anonymous Woodbridge, Virginia, United States #1285711

"Nordstrom employees trying to save their jobs"?Um, more like trying to save their commission money.

If they are working clothing retail, where basically no skill is needed except being able to manipulate people ("Oh, that looks great on you") they get a commission based on sales; returns get deducted from sales and commissions reduced.

Racism, "classism" (you don't look wealthy enough to shop here), ageism, you name it -- retailers have been doing this *** for years. Once my father had to flag down a friend who worked in a retail store inside the store because he wanted to spend $200 cash on a new wallet and belt -- none of the "clerks" would wait on him because he was in his "work clothes".

This was 1974.$200 was a lot of money.

Anonymous
South San Francisco, California, United States #1139210

I over charged at Nordstrom today. They must have singled me out because I am white. I hate racists.

Anonymous
#1097020

That is a shame.Sounds like Nordstrom needs to open they're eyes and stop being racist.

I am white and can clearly see the prejudice in the matter. Honey you should go above the store manager like corporate. That was the only way I solved my issue at a store. Corporate will also take out steps to try and reduce the risk of this happening again.

The store manager is very sweet at down town Seattle and it may be worth speaking to her. I do consumer experiments and also secret shop analysis. So I have had contact with managers far and wide.

Good luck and I hope you can sort this out.You deserve a gift card at least from the company to apologize for they're ignorant actions.

Anonymous
#1096599

Obviously all of the comments below are from white people.As a black woman, if you say that the employees completely changed their attitude when they got to you I BELIEVE YOU.

It happens all of the time and I've experienced it plenty of times. White blonde hair blue eyed folks get special treatment whether they are nice or not. I've seen white folks go off and curse out store employees and still get treated like their *** doesn't stink. I would go ahead and speak with the manager and call those chicks out on their behavior.

Don't let them get away with it.

And don't let the white people commenting below discourage you.They'll never know our experiences.

Anonymous
#1094613

Not everything is about race. White people experience lousy, irrational customer service too.

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