So i think Nordstrom needs to take note to how the seattle employees Courtney from bridal in particular treat customers that are not white. I am a black woman and i was instructed by my client to return his sport jacket.
I called in advance and was told to come in and they would help me out. So I drove into town and upon arrival it was taken into account that Im black. I noticed a change in everything. Another employee was called for a second opinion who was rude and just down right catty.
She sad my item smelled and was dirty. Which was not true. She just wanted to say she thought I was smelly I assumed. I left horrified and my male client who is white went and returned the item a week later with no issues and not one question.
This just made me sick, I will never spend my money at Nordstrom again. I will shop where Im treated with respect and care. Very upsetting. The store manager wanted to talk to me, but I was so upset I didnt know what good it would do now after I was already embarrased and made a spectacle in front of three bitchy self righteous employees who really need to get over them self.
One was named courtney and one was named Hadley or Hayley, Ryan ?
Works in Indie/studio and was so fake it was not even funny. They can actually smile through their rudeness.
Product or Service Mentioned: Nordstrom Manager.
Monetary Loss: $300.
Preferred solution: Let the company propose a solution.
I didn't like: Bad customer service.