I am so disappointed at the customer service I received today mainly because Nordstrom has always been quite stellar in my past interactions with them.
I have been eyeing a pair of sunglasses for a long time that had a sale price of $69.97. I found out through Facebook that they were having the "Clear the Rack" sale in a few days which gives an additional 25% off of the existing sale price. Therefore, I held off of buying the item (and crossed my fingers that it would still be in stock by the time of the sale too, of course). I literally stalked this item everyday to check the stock to see if it was getting low. If it was getting low (like 1 or 2 left), I would've ditched the 25% sale and just bought it.
Low and behold a couple pairs were still in stock when the day of the sale came! Yay! I immediately added it to my cart because it clearly said on the item page that it was eligible for the 25% off sale. However, I noticed something wasn't right. The price was still $69.97 when it was supposed to be $52.50 after the 25% off. I checked the other items I bought and surely enough, it took the 25% off of those so it should for this one too. But for some reason, it did not for this item. I bought it anyway and I waited until morning for customer service to be available so that they could manually correct this technical issue for me and refund me the difference.
I calmly explained the situation through chat with a rep named "Gegham P". He insisted that $69.97 was the final price after all discounts. Well that obviously isn't right. After about 10 minutes of deliberating with his supervisor, the verdict, in short, was "Sorry, it is $69.97, can't do anything about it". I was shocked.
OMG. These people obviously don't know how to do simple math and handle a simple situation. How is 25% off $69.97 still $69.97??? They are not recognizing a technical error in the discount of this item on the site when they should be. I thought this was going to be very routine, but it turned out to be an embarrassing ordeal. I only wish I had taken a dated screenshot prior to the sale so they can see for themselves that it was $69.97 already. I am being 100% honest.
I can't believe the supervisor is an *** too. Is this really the level of customer service they hire? I will certainly be writing to Nordstrom corporate to complain. This is now a trust issue.
Reviewer is in unhappy mood. BirchGirl stated that there is a room for improvement of bad customer service. Please immediately contact the author of this review to discuss "poor customer service and pricing issue" of sunglasses. Nordstrom needs to issue a full refund according to poster's claims.
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