Product: Nordstrom Customer Care Clear all filters (18 of 18 reviews match)
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I placed an order for a jacket on November 6.On the website there would be a back order until November 11. Thats fine, no problem. After no communication for three weeks (after confirmation order), i finally received an email on the 30th stating my order could not be...
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Nordstrom Customer Care
#1141004
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I shop at multiple online stores including Macys, Bloomingdales, and Nordstrom, as well as others. The only store that I have return issues with, is Nordstrom( and Nordstrom Rack). I retain all tracking information and many times, take pics of the mailing labels, as...
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1.7
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Nordstrom Customer Care
I didn't like
  • Bad customer service
#1125496
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as for 90 day return i must say nordstrom has always been if customer is not happy return at anytime even worn clothes or shoes is not been a problem here..i have had great service with this company i just hope Synchrony banking co. taking over their refinancing cause...
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2.8
Product
Nordstrom Customer Care
#1081135
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Today I went to Nordstrom to buy a pair of shoes. They had signs all around about a special sale just for level 4 customers. The special involved 'exclusive' merchandise that only Level 4 customers are privileged to buy. I am a Level 2 customer and was told I had to...
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1.0
Product
Nordstrom Customer Care
I didn't like
  • Promotion
#1073615
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I had to purchase a $300 bridesmaid dress at the Roosevelt Field location.The women who took my measurements basically called me fat by smacking my hips and telling me not to worry the dress will stretch. Then the second women once again commented on how the dress was...
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offconsumerpissed
off***sumer***ed

The truth does stink.

1.0
Product
Nordstrom Customer Care
#1022882
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Customer service is no longer any part of the shopping experience at Nordstrom. Also had a good "cafe" menu and system. This has gone down the tubes..
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Anonymous
Robt. Wyatt

I completely agree. Nordstrom, probably under pressure from the competition, has let its legendary service sink--on many fronts. Too many to itemize here, but know that one p...

1.0
Product
Nordstrom Customer Care
#1008597
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Nordstrom Customer Care Review

Horrible customer service..rude,noncaring woman who seemed to have better things to do when i asked her where i could find ivanka trump line..i love the outfits..i will start taking my money elsewhere since it is mot appreciated at Nordstrom
1.4
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Product
Nordstrom Customer Care
#1001941
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I left my 40 oz hydroflask at Nordstrom café last Saturday. I called on Monday and talked to lady who assured me I had left it there. I told her I would be there later in the week to come pick it up and she said sure ok. I went in yesterday to get it and they claimed...
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2.8
Product
Nordstrom Customer Care
#954340
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It seems that a year later Nordstrom is still practicing this terrible customer service. I recently purchased a watch online at Nordstrom went through the checkout, paid and received my confirmation. A few days later I receive an email saying they have canceled my...
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1.2
Product
Nordstrom Customer Care
I didn't like
  • Canceled order
#945567
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I was charged twice while buying a top.I chatted with the Nordstrom's staff but they didn't return my money still (though 5 business days have already passed). They dare to blame their rapidity (?!!) for this inconvenience. I'd wish to spot such rapidity in returning...
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1.0
Product
Nordstrom Customer Care
I didn't like
  • Charged me twice
#936378
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