I have been a loyal customer to Nordstrom for many years now and have always loved the store, the inventory, and the services they provide. Yesterday I went to the West Hartford location to have my watch battery replaced. I bought my watch from Nordstrom and have had it adjusted there before.
When arriving at the watch counter, not only was it understaffed with many people waiting for over 15 minutes, the other employees who did come around didn't offer to help out at all.
Finally someone asked if I needed help and I told them yes. I said I bought my watch here and the battery needs to be replaced. The young girl who came over informed me that they couldn't do that.
After I asked why and where I was supposed to get it done since I bought it there, the older woman who was originally working at the counter butted in and rudely told me to go a stand on the other side of the mall. I asked what the name of the stand was and she replied "I don't know, but they replace batteries." I asked if they would charge. Her reply was "Yes, of course".
I then proceeded to ask if they could just take the back off for me. The older lady butted in again and said "No". When I asked why the reply was "We don't do that". So now I have a watch with the back on and a dead battery that I bought from Nordstrom. Thanks a lot.