Contact Nordstrom Customer Service
How to Reach a Person at Nordstrom
Verified Contact Information
Toll-Free Number:
-
1-888-282-6060United States
Customer Service:
-
1-800-723-2889Beauty Stylists
-
1-877-794-5304Canada
-
1-877-543-7463Designer Specialists
Nordstrom Emails:
Customer Service
Nordy Club Membership
General Info
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Nordstrom Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Nordstrom Phone Number
1 (888) 282-6060
Average Hold Time
00:00:41
Average Calls duration
5 minutes
Most Popular Nordstrom Email Address
nordcardservmess@nordstrom.com
Nordstrom Live Agent Availability
17% of callers successfully reach a real person
Issue Resolution Rate
Low (19% reported full resolution)
Call Volume by Day
View full overview ›
Nordstrom Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Nordstrom Phone Number | 1 (888) 282-6060 |
| Average Hold Time | 00:00:41 |
| Average Calls duration | 5 minutes |
| Most Popular Nordstrom Email Address | nordcardservmess@nordstrom.com |
| Nordstrom Live Agent Availability | 17% of callers successfully reach a real person |
| Issue Resolution Rate | Low (19% reported full resolution) |
| Nordstrom Customer Service Rating | 5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 92% phone, 8% email |
| Common Reasons for Contact | Request for information, payments and charges |
| Customer Effort Score | Low Effort |
| Prepare before the call to Nordstrom | First and last name, email or order id or tracking number |
Call Volume by Day
Contact Information
Nordstrom Website:
Nordstrom Help Center:
Corporate Office Address:
Nordstrom, Inc.
1617 Sixth Avenue, Suite 1000
Seattle,
Washington
98101
United States
Other Info (opening hours):
Hours (ET):
Monday - Friday: 10:00am - 8:30pm
Saturday - Sunday: 10:30am - 6:30pm
Summary of Nordstrom Customer Service Calls
1.6K
TOTAL
CALLS
CALLS
04:32
AVG CALL
DURATION
DURATION
19%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Nordstrom?
Shipping and Delivery Question:
- “They sent the wrong size . My order is a gift!”
- “Shipping address incorrect”
- “I ordered items last month and still have not recieved them. They where supposed to ship to Nordstrom rack and I have not gotten them yet.”
Payments and Charges Question:
- “Make payment”
- “Close credit account”
- “Did I make a payment for the balance on my account on my last statement?”
Request for Information Question:
- “Place order”
- “About my credit card issue”
- “Track my order”
Return/ Replace Question:
- “Return”
- “Returns”
- “Returning an item bought”
Cards Question:
- “New card”
- “Lost card”
- “Gift card issuance”
Product/ Service Question:
- “Broken items in order”
- “Need my recipe for my last purchase”
- “Order an item”
Account Question:
- “Verify patment”
- “Balance”
- “Account”
Activation/ Cancellation Question:
- “To activate my new credit card”
- “Cancel order”
- “Need to cancel recent order & track another.”
Refund Question:
- “Refund”
- “I wanna know when I’m gonna receive my refund”
- “Refund check information”
Website/ Application Question:
- “Locate item not available on website”
- “App not working”
- “I'm sorry but I must have accidentiy clicked on this site. I have no complaint.”
Employment Question:
- “I NEED A JOB QUICKLY”
- “Job application and request interview”
- “Payoff”
Staff Question:
- “Customer Service”
Other Question:
- “Locate a dress”
- “Norty note not able to be used”
- “Nordy note”
Compare Nordstrom Customer Service To
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Nordstrom