Nordstrom - Bad In-Store Experience at Nordstom
I hardly ever go into Nordstrom any more - I don't like stores with "attitude." But dropping by yesterday I saw they were having their half-yearly sale. Great, good timing I thought, needing some bras.
In Lingerie, I noticed areas partly cordoned off with small signs saying "Early Access." What the heck? The items were on sale, so I started shopping. I did ask about the signs; they said something about people with Nordstrom accounts. But, in my naivete, I couldn't believe Nordstrom would be so rude as to shut customers out of the discount if they didn't have a charge account, so I continued shopping.
After all, they saw me there, but no one asked who had an account and who didn't. I tried on about 20 bras from all different areas, on sale or not. When I saw one identical to the ones in "Early Access", I asked if I could have the discount. Oh, yes, they said.
Again, not asked if I had an account. At one point, I was "assisted" with trying them on by a salesgirl who had the personality of a (sharply dressed) prison warden. It's embarrassing to be naked in front of strangers, but especially that one. At last, exhausted, I showed up at the checkout with one bra.
Then I was told they would not give me the discount.
I left empty-handed, vowing to never, ever repeat the experience of shopping at this store. Bra shopping is frustrating enough without this kind of nonsense.
Reason of review: Poor customer service.
Preferred solution: Be classy and offer discounts to all shoppers regardless of whether they have an account or not. Otherwise, hold your exclusive sales at times when only Nordstrom account holders are allowed on the premises. Otherwise, you're being rude and discriminatory.
Nordstrom Pros: Location.
Nordstrom Cons: Manner in which i was treated.
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
WARNING: Poster is suffering from a very SEVERE case of entitlement! For your safety, please do not go anywhere near this poster as we don't know just how contagious she is!
You should have explained to her how important you are and you would have gotten the item for free.
Why would you think you'd get the card discount if you don't have a card??? She probably offered to open one up for you & you refused.
Yet still wanted the card discount.
Learn how to comprehend what you read and follow the rules like everyone else does. Otherwise....just shut your {{Redacted}}!