Nordstrom - Returning Defective merchandise/Shipping policy on Returns
Perhaps you should let the company have one more chance to make right. Read the shipping policy well tho.
About receiving a defective however is not correct policy to put blame on you. Kindly let the company know that you will be takin advantage of other social media web sights to report how they handle situations such as the one you were faced with. Often times you can call and speak w/ a more cooperative agent who will be willing to come up w/ a solution you are comfortable. If not call again w/ the same issue and if no solution to your liking comes up ask to speak w/ a supervisor.
Make sure to ask for each persons name and employee number,as often this will make them feel more responsible to solve the problem rather than quickly dismissing you. Always ask & get their name n use their name while speaking to them. It makes it personal then. You can also call your credit card company and ask them if you can dispute the charge making certain it is valid and not petty.
Free shipping is generally quite easily negotiated even if you mis read the policy. If you cannot get a solution w/1 agent certainly by your 3rd call when the agent does not help and you ask for a supervisor let the supervisor know how grateful you are to be speaking to a person w/ understanding and the ability to make a decision that will FINALLY give you satisfaction. Always use their name as it then becomes their issue as well and puts you on a more personal level.
Also a compliment such as when asking for their name, you can say " what a lovely name, my cousin is having a ( girl/boy) & struggling for a name, I'm going to suggest yours. Then on to "Pardon me I know you must be busy;"and then proceed w/ the many calls you have made to find a solution for a problem that "I am certain you are the person who will help me solve." Be honest and do not waste anyone's time looking for a freebie.
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