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Nordstrom website says they don't have a return policy, but they remove the purchase info from their database after 1-2 years? With the receipt and tag attached, the system unable to scan the return label when the item is older than 2 years.

I waited half an hour watching the inexperienced MIC trying to look up. It depends on the skill level of the MIC, usually matured manager knows how to process returns quickly.

Seems like they discourage customers from returning product, but that also discourage customers from buying. They should have a straight return policy.

Having no return policy, employ unskilled kids so they could intimate customers... that is a misrepresentation

Reason of review: Return, Exchange or Cancellation Policy.

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I have to comment on this as a former Nordstrom manager and a mature MIC. If the item is more than two years old, there is no way for our system to pull it up.

I have also worked in customer service and i know this to be fact. Also, if youve had an item for that long that you havent used, why dont you donate it? I have seen people walk in with items that are ten plus years old expecting to get the same price they paid for-- some of you people are just too greedy. Nordstrom return policy is a case-by-case thing.

So we do have a return policy, it just depends on the MIC and store manager. There is nothing wrong with bringing things back that havent been used within a reasonable time frame, but bringing things back that are at least two year old is just abusing the system.

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