Nordstrom Complaints and reviews

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Industry: Footwear and Clothing
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  • 47 complaints
  • $38,587 claimed losses
  • $821 average
  • 8022 since Mar 27, 2009

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Nordstrom
Main address: 1700 Seventh Avenue 98101 Seattle WA
1-888-282-6060, 1-319-846-4140, 1-877-794-530, , contactcustomersrvc@nordstrom.com
Nordstrom reviews, Nordstrom complaints, read Nordstrom reviews, find Nordstrom reviews, Nordstrom scam reports
  • 47 complaints
  • $38,587 claimed losses
  • $821 average
Had an experience with Nordstrom?
Submit review ›
47 reviews found
Show first:

  • Mar 13
  • Wrong Size Tshirt
  • 17

Nordstrom has been one of the website I always wanted to shop for the huge publicity they do, but thanks to my first buy, I am never going there again! Too many brands and the website will surely mess with the order. My t-shirt and denim were both one size smaller than what I needed, and the replacement took more than 18 days!!! Really wonder what makes people shop on Nordstrom. For me, I am... Read more

Was this review helpful? 0 3

  • Feb 16
  • Austin, Texas
  • Toms Shoes
  • 2
  • 35

President's day weekend sale thru 2/17/14 Nordstrom has on their website buy 2 get 1 free Toms shoes, I tried to place the order and say it's not a valid offer and they can't do anything when I called customer service to place my order. Talked to a customer service rep and a supposs manager, neither showed any customer service skills, empathy or apologies of their mistake. I was making a large... Read more

Was this review helpful? 0 0

  • Jan 06
  • Peabody, Massachusetts
  • Customer Service
  • 5
  • 72

For Christmas, my mom got me a pair of ugg slippers. I was excited about them, but they weren't exactly the style I wanted. Because we're the same size, she decided to keep them and then we went out to Nordstrom to buy a new pair. My mom loves shopping there, and has many accessories such as watches and necklaces that she bought there. The day we decided to go happened to be laundry day, so we... Read more

Was this review helpful? 0 0

  • Dec 22, 2013
  • Christmas Delivery
  • 41

I ordered many items that were promised for Christmas delivery and have been informed 2 days ahead of time that they are not available. This obviously creates a big burden for me to run out at the last minute to shop. Very disappointed as they used to excel at customer service. I will not bother ordering from Nordstrom in the future as to me, this is really a breach of contract on their part.... Read more

Was this review helpful? 0 0

  • Dec 20, 2013
  • Chicago, Illinois
  • Bad Customer Service
  • 1
  • 48

Canadian credit card companies and many others around the world have added security chips into their credit cards. The US apparently has not caught up with the rest of the world in adding this security feature. I have not had trouble using my Visa in the US...usually a transaction that won't make it via a typical swipe can be entered manually, and you have your purchase. Not so at Nordstrom. ... Read more

Was this review helpful? 0 0

  • Dec 19, 2013
  • Order Fulfillment
  • 1
  • 48

I ordered one item on line as a gift on 12/14. Got an email saying it was shipped. On 12/17 tracking info said label had been created but no package received by UPS. Contacted Customer Service and got some run-around about how they "skip" certain steps in UPS process and the UPS tracking would be updated the next day (12/18). ON 12/19, the racking info was the same. Spent over an hour and a half... Read more

Was this review helpful? 0 0

  • Dec 18, 2013
  • Bad Customer Service
  • 41

went into your store Dec 17 2013 walked thru looking at things, not one person offered to help! Left your store went to another bought a watch there & came back to your store to buy some perfume. Went to the perfume counter looked around for calvin klein not one of associate asked to help me...I left. I was ready to spend at least 300 dollars at your store but due to the lack of help I went... Read more

Was this review helpful? 0 0

  • Oct 07, 2013
  • Paymnet Processing
  • 2
  • 74

I went onto their website to make a payment, I submitted the payment and received a message that read; "We are unable to process your payment at this time..." I thought it was a glitch so I attempted to make the payment a second time. Same message. I then proceeded to call their 1-866 number for assistance. The customer service rep, Kay Holmes, was unprofessional and RUDE!!! She kept cutting me... Read more

Was this review helpful? 1 3

  • Aug 09, 2013
  • Cosmetics
  • 3
  • 97

At approximately 11:30 this morning (8/9/13) at the Stonestown Nordstrom in San Francisco, I attempted to purchase a Shiseido bronzer. At the counter was a Smashbox clerk assisting two customers. At another cosmetic counter two clerks chatted away, ignoring me while I waited for assistance. After the Smashbox clerk completed the two transactions, she ignored my presence to flirt and chat with her... Read more

Was this review helpful? 1 0

  • Aug 03, 2013
  • West Hartford, Connecticut
  • Dkny Watch
  • 6
  • 142

I have been a loyal customer to Nordstrom for many years now and have always loved the store, the inventory, and the services they provide. Yesterday I went to the West Hartford location to have my watch battery replaced. I bought my watch from Nordstrom and have had it adjusted there before. When arriving at the watch counter, not only was it understaffed with many people waiting for over 15... Read more

Was this review helpful? 1 5
 
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