• Person at rack2 votes
  • Fitting room clerk1 votes
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  • 15 hours ago
  • Online Shopping
  • Avondale, Arizona
  • Burberry Handbag
  • 5

I was really disappointed about what happened when I bought a Burberry bag online last week,I never thought Nordstrom will tarnish their reputation in shipping a used and dirty burberry bag.I paid a large sum of money for this not expecting this to happen.The strap of the bag was already worn out and there was already stain on the bottom,and the inside was already wrinkled.This was the first time... Read more

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  • 2 days ago
  • Footwear and Clothing
  • Redondo Beach, California
  • Clothing
  • 7

Nordstrom Rack, Hawthorne Blvd, Redondo Beach CA. I still can't believe how rude the clerk was. I went to the podium in front of the fitting rooms with 1 item. The clerk stationed there was frustrated, busy re-pinning and folding something. She said 'I will be with you in a moment' (or something like that) After several moments, another clerk came by and asked if I have been helped. I... Read more

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  • Feb 26
  • Luxury / Jewelry
  • Mclean, Virginia
  • Chloe Handbag
  • 32

I purchased a red Chloe bag from the nordstrom rack in Vienna VA, went to the store to try to return it there was a tag sticker inside and didn't have receipt so they tried to look it up on my Nordstroms debit card and couldn't find it, right? So I left frustrated b/c paid over 800 and it had little discoloring on bottom and getting worse, even took to main store to ask Designer handbags what to... Read more

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So my daughter got offered a job at the Nordstrom galleria in Stonetown mall in San Francisco, but since she couldn't attend a training because she couldn't miss school the manager told her the job offer was taken back,to top it off the training was schedule last minute .Shame on Nordstrom for denying a job to a very quality young lady because she chose to attend school instead of rescheduling. Add comment

  • Feb 09
  • Furniture and Decor
  • Naperville, Illinois
  • Duvet
  • 18

Ordered through the Nordstrom Rack app what appeared to be a beautiful duvet in the photographs. When I received it I could tell it was a piece of trash before I even unzipped the plastic it came in. Trash! And not returnable, either. Well, it's being returned to Nordstrom anyway because they should in no way be associated with this company. I am truly shocked Nordstrom would take a chance... Read more

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  • Jan 14
  • Footwear and Clothing
  • Elkridge, Maryland
  • Shoes
  • 75

I have been a loyal customer of Nordstrom and have always enjoyed shopping at Nordstrom in the past. Because I knew that customer service is one of the reason prides Nordstrom and keep it as one of the top department store. I am writing this email to show the unpleasant shopping experience I had recently. I ordered a pair of running shoes. After trying the shoes on, they turned out to be a... Read more

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  • Dec 31, 2014
  • Footwear and Clothing
  • Riverside, California
  • Clothing
  • 4
  • 4
  • 99

I feel every time I walk into Nordstrom being 17 years old I get the worst customer service(ignored, attitudes, not even being acknowledged) but today I tried to get a price adjustment, they told me I couldn't because it was after 14 days(even though went on sale two days after purchasing) but I understood, returned what didn't fit and continued shopping. I brought the item with me so I figured I... Read more

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  • Dec 29, 2014
  • Footwear and Clothing
  • Boca Raton, Florida
  • Clothing
  • 55

After purchasing 3 suits,3 sport jackets; 6 pairs of slacks ; 6 shirts; ties, etc. for Boys 8 to 12: The tailor (who was excellent spent a great deal of time: fitting and carefully labeling each item so there would be 3 SEPARATE packages ( 1 for each boy). When I picked items up: things were missing, nothing was marked: WHAT SHOULD HAVE TAKEN NO TIME ---took over 2 hours. This was not cheap: ... Read more

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  • From mobile
  • Nordstrom
  • Dec 24, 2014
  • by anonymous
  • #574297

I ordered some boots online, $150+. I didn't receive a confirmation email, so I emailed Customer Service. They told me to call so I did. Apparently whoever lived in my house before me had the address blacklisted, so Nordstrom cancelled my order as soon as I placed it but they still charged my card. I can't order anything because of the previous residents which is completely unfair. Add comment

  • Dec 04, 2014
  • Footwear and Clothing
  • Return Policy
  • 3
  • 3
  • 154

Lately I have noticed that I am treated differently inside Nordstrom and Nordstrom Rack then that of my peers. How I know this is because I attempt to return merchandise and am refused a return then a day later I send a peer into the store with the same merchandise and the return is granted. Just a friendly reminder to Nordstrom that you are open to the public, that means ALL the public and you... Read more

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