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  • Jan 14
  • Footwear and Clothing
  • Elkridge, Maryland
  • Shoes
  • 25
  • REVIEW RATING 5/5

I have been a loyal customer of Nordstrom and have always enjoyed shopping at Nordstrom in the past. Because I knew that customer service is one of the reason prides Nordstrom and keep it as one of the top department store. I am writing this email to show the unpleasant shopping experience I had recently. I ordered a pair of running shoes. After trying the shoes on, they turned out to be a... Read more

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  • Dec 31, 2014
  • Footwear and Clothing
  • Riverside, California
  • Clothing
  • 4
  • 4
  • 59
  • REVIEW RATING 4/5

I feel every time I walk into Nordstrom being 17 years old I get the worst customer service(ignored, attitudes, not even being acknowledged) but today I tried to get a price adjustment, they told me I couldn't because it was after 14 days(even though went on sale two days after purchasing) but I understood, returned what didn't fit and continued shopping. I brought the item with me so I figured I... Read more

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  • Dec 29, 2014
  • Footwear and Clothing
  • Boca Raton, Florida
  • Clothing
  • 35
  • REVIEW RATING 4/5

After purchasing 3 suits,3 sport jackets; 6 pairs of slacks ; 6 shirts; ties, etc. for Boys 8 to 12: The tailor (who was excellent spent a great deal of time: fitting and carefully labeling each item so there would be 3 SEPARATE packages ( 1 for each boy). When I picked items up: things were missing, nothing was marked: WHAT SHOULD HAVE TAKEN NO TIME ---took over 2 hours. This was not cheap: ... Read more

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  • From mobile
  • Nordstrom
  • Dec 24, 2014
  • by anonymous
  • #574297

I ordered some boots online, $150+. I didn't receive a confirmation email, so I emailed Customer Service. They told me to call so I did. Apparently whoever lived in my house before me had the address blacklisted, so Nordstrom cancelled my order as soon as I placed it but they still charged my card. I can't order anything because of the previous residents which is completely unfair. Add comment

  • Dec 04, 2014
  • Footwear and Clothing
  • Return Policy
  • 3
  • 3
  • 111
  • REVIEW RATING 4/5

Lately I have noticed that I am treated differently inside Nordstrom and Nordstrom Rack then that of my peers. How I know this is because I attempt to return merchandise and am refused a return then a day later I send a peer into the store with the same merchandise and the return is granted. Just a friendly reminder to Nordstrom that you are open to the public, that means ALL the public and you... Read more

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  • Sep 26, 2014
  • Footwear and Clothing
  • Shipping Policy
  • 156
  • REVIEW RATING 4/5

Perhaps you should let the company have one more chance to make right. Read the shipping policy well tho. About receiving a defective however is not correct policy to put blame on you. Kindly let the company know that you will be takin advantage of other social media web sights to report how they handle situations such as the one you were faced with. Often times you can call and speak w/ a more... Read more

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  • From mobile
  • Nordstrom
  • Sep 18, 2014
  • by anonymous
  • #535866

I have made a return to the Skokie, IL on September 5 yet my money was still not put back on my card. Any idea as of when I should expect it?? Is this called making interest in my money because I am not a happy customer right now. I had enough. Add comment

  • Sep 05, 2014
  • Shopping
  • Portland, Oregon
  • Lipstick Try
  • 3
  • 3
  • 248
  • REVIEW RATING 4/5

Today I went to the Lloyd Center Nordstrom because I wanted some MAC lipstick. The four clerks were rather busy. Then I noticed a young woman who was trying out lipsticks; to my horror, I saw that she had a tissue in one hand, was wiping off the lipstick and then applying the various colors directly from the sample lipsticks. I thought the practice was to apply lipstick to the inside of your... Read more

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  • From mobile
  • Nordstrom
  • Aug 28, 2014
  • by anonymous
  • #527058

Sorry to hear about your Experince ..... I am a regular nordstrom shopper always visiting the dress department and I have only recieved great service ! Debbie and Karen two of the salespeople have help me !!!! No complaints very Happy:) Add comment

  • Aug 21, 2014
  • Footwear and Clothing
  • New York City, New York
  • Jacket Returning
  • 2
  • 2
  • 153
  • REVIEW RATING 4/5

Purchased a Flynt men's jacket from store in Houston. When I returned back to Arizona checked to have it tailored but was to much work. Had receipt and item untouched from purchase. Was told by the store manager in Arrowhead Arizona store that Nordstrom does not carry this item, even though the tags matched my receipt they simple accused me of switching the store tag. Absolutely the worst... Read more

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