Nordstrom Complaints and Reviews

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Nordstrom
Main address: 1700 Seventh Avenue 98101 Seattle WA
1-888-282-6060, 1-319-846-4140, 1-877-794-530, , contactcustomersrvc@nordstrom.com
  • 57 complaints
  • $41.7K claimed losses
  • $732 average
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  • Jul 18
  • Cosmetics and Toiletries
  • Eye Brow Pencil
  • 1
  • 1

The Clinique eyebrow pencil kept breaking. Spoke to a specialist. She advised me that I could indeed return the pencil for full credit even though I did not have the original box. My order number is 755465115. The package was received on July 01, 2014. I received an email from Diane L. from the credit department. Apparently Nordstrom's lies about what they will do. I will never purchase anything... Read more

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  • Jul 14
  • Advertisements and Cons
  • Scottsdale, Arizona
  • Anniversary Sale Policies
  • 1
  • 9

The way Nordstrom is conducting its Anniversary Sale is the most customer unfriendly experience I've ever had with a store (and with Nordstroms). Going forward, I will limit my shopping there. They are complicating the process and forcing customers to get a Nordstroms card. I work and am very busy. I just want to go to the store and buy what I want, when I want, and use whatever form of... Read more

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  • Jul 08
  • Footwear and Clothing
  • Austin, Texas
  • Shoes Purchase
  • 1
  • 19

Omg I have been discriminated at nordsrroms- I asked to see shoes behind the curtain and the guy told me no because the vendor. And I turn around and a customer with a clerk is shopping inside. The clerk told me the store manager approved it because she was from out of the country. I told her I am a local and a customer too. At first I was ignored when I asked to speak to the store manager. She... Read more

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  • Jul 07
  • Cosmetics and Toiletries
  • Poor Customer Service
  • 31

7/7/14- Spoke to Jodi and then Lindi I ordered online for my sister's birthday. I wanted her present to arrive on or before her birthday, so I made sure I paid a little more for the two-day shipping. IT DID NOT ARRIVE AT ALL!!! I went up to visit her and see her open it--I live in Philadelphia, she lives in Boston. IT WASN'T THERE! Therefore, I called customer service and the representative... Read more

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  • Jul 07
  • Footwear and Clothing
  • Poor Shoes
  • 38

I am a 78 year old man and on Sat. July 5th I went to Nordstroms at West Farms Mall to buy a pair of shoes.A young lady brought me 2 pairs to try on. I asked her to help me with the shoes and she told me she could not because she was wearing a skirt. My wife helped me. I told this young lady that it was her job to assist customers and maybe she should wear slacks instead of a skirt. Her... Read more

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  • Jun 30
  • Footwear and Clothing
  • Denver, Colorado
  • Other Product
  • 1
  • 30

Living in rural Canada we make two large shopping visits to Minneapolis Mall of America- Nordstroms mostly.Past 3 or so years. Exceptional quality good to shockingly fabulous on prices. I buy top end shoes and boots. Save all the receipts. This is June 30, 2014 and This Nordstrom Shoe department became hellish when I returned two pairs of unworn perfect fresh as the day I bought them shoes. The... Read more

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  • Jun 23
  • Customer Service
  • Mission Viejo, California
  • Graduation Dress
  • 31

I was shopping at Nordstrom looking for a graduation dress, there were what looked like 2 women working there. I go there often and am almost always at least greeted and asked if I need help, I was there for a full fifteen minutes along with maybe one or two other customers, so it wasnt busy at all. The women didn't even acknowledge my presence even while I was walking around their small... Read more

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  • Jun 21
  • Customer Service
  • Nordstrom Notes
  • 35

Once upon a time, I USED to refer to being treated well at a department store or any business for that matter, as being given the "Nordstrom treatment"...no longer. I went to use a losey $20 "Nordstrom note".....it was refused twice at Nordstrom's...very surly way of handling things...one server at N.Cafe attempted to confiscate it...another time, the cashier scanned the note & gave it back... Read more

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  • Jun 13
  • Supermarkets and Malls
  • Federal Way, Washington
  • Nordstrom Returns
  • 2
  • 52

I was told by Nordstroms customer service that as long as i have recipt or the original stickers are attached i can bring anything to any of Norstrom stores Unfortanetly thst is A BIG FAT LIE . I had purchase fue items (designer) couple of years ago in the biggest sizes avilable for designer clothing Thinking about loosing weight to be able to wear them .Making sure that i be able to rturned... Read more

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  • May 05
  • Footwear and Clothing
  • Woking, England
  • Free Shipping
  • 26

I live in the UK and I ordered a dress from Nordstrom. Although it is an American company I was using the UK website that showed the costs in British Pounds (£) I loved the dress but I was worried about the cost of delivery so I thought I would see how much this would cost and I put the dress in the basket and when I went to view basket and it was a lovely surprise as it states in big bold... Read more

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