Nordstrom Complaints and Reviews

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Main address: 1700 Seventh Avenue 98101 Seattle WA
1-888-282-6060, 1-319-846-4140, 1-877-794-530, ,
  • 62+2 mobile complaints
  • $41.8K claimed losses
  • $652 average
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  • Sep 26
  • Footwear and Clothing
  • Shipping Policy
  • 88

Perhaps you should let the company have one more chance to make right. Read the shipping policy well tho. About receiving a defective however is not correct policy to put blame on you. Kindly let the company know that you will be takin advantage of other social media web sights to report how they handle situations such as the one you were faced with. Often times you can call and speak w/ a more... Read more

Was this review helpful? 0 1

I have made a return to the Skokie, IL on September 5 yet my money was still not put back on my card. Any idea as of when I should expect it?? Is this called making interest in my money because I am not a happy customer right now. I had enough. Add comment


  • Sep 05
  • Shopping
  • Portland, Oregon
  • Lipstick Try
  • 3
  • 3
  • 174

Today I went to the Lloyd Center Nordstrom because I wanted some MAC lipstick. The four clerks were rather busy. Then I noticed a young woman who was trying out lipsticks; to my horror, I saw that she had a tissue in one hand, was wiping off the lipstick and then applying the various colors directly from the sample lipsticks. I thought the practice was to apply lipstick to the inside of your... Read more

Was this review helpful? 0 1

Sorry to hear about your Experince ..... I am a regular nordstrom shopper always visiting the dress department and I have only recieved great service ! Debbie and Karen two of the salespeople have help me !!!! No complaints very Happy:) Add comment


  • Aug 21
  • Footwear and Clothing
  • New York City, New York
  • Jacket Returning
  • 104

Purchased a Flynt men's jacket from store in Houston. When I returned back to Arizona checked to have it tailored but was to much work. Had receipt and item untouched from purchase. Was told by the store manager in Arrowhead Arizona store that Nordstrom does not carry this item, even though the tags matched my receipt they simple accused me of switching the store tag. Absolutely the worst... Read more

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  • Aug 05
  • Footwear and Clothing
  • Sales Assistance
  • 1
  • 1
  • 105

I visited the Nordstrom in South Coast Plaza. The shopping experience was less than acceptable. I needed assistance in the lingerie department and was passed up several times by a few associates. I took pictures of the associates. I have shifted a lot of my shopping to Bloomingdales because of their customer service. Read more

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  • Jul 25
  • Cosmetics and Toiletries
  • Eye Brown Pencil
  • 66

I spoke with Michelle, a specialist, in regards to a credit for a defective product. I would appreciate a credit in the amount of $17.12 for that pencil. Michelle told me that the credit would be posted and it has NOT for that order. I am disappointed in the way Nordstroms liked me to place orders and send the order to me with no shipping charges. I am still waiting for the credit on my original... Read more

Was this review helpful? 0 1


  • Jul 18
  • Cosmetics and Toiletries
  • Eye Brow Pencil
  • 1
  • 1
  • 62

The Clinique eyebrow pencil kept breaking. Spoke to a specialist. She advised me that I could indeed return the pencil for full credit even though I did not have the original box. My order number is 755465115. The package was received on July 01, 2014. I received an email from Diane L. from the credit department. Apparently Nordstrom's lies about what they will do. I will never purchase anything... Read more

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  • Jul 14
  • Advertisements and Cons
  • Scottsdale, Arizona
  • Anniversary Sale Policies
  • 2
  • 2
  • 163

The way Nordstrom is conducting its Anniversary Sale is the most customer unfriendly experience I've ever had with a store (and with Nordstroms). Going forward, I will limit my shopping there. They are complicating the process and forcing customers to get a Nordstroms card. I work and am very busy. I just want to go to the store and buy what I want, when I want, and use whatever form of... Read more

Was this review helpful? 2 4


  • Jul 08
  • Footwear and Clothing
  • Austin, Texas
  • Shoes Purchase
  • 1
  • 1
  • 141

Omg I have been discriminated at nordsrroms- I asked to see shoes behind the curtain and the guy told me no because the vendor. And I turn around and a customer with a clerk is shopping inside. The clerk told me the store manager approved it because she was from out of the country. I told her I am a local and a customer too. At first I was ignored when I asked to speak to the store manager. She... Read more

Was this review helpful? 1 3
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