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    • Bad customer service 3
    • Canceled order 2
    • Products bad quality 1

I went to purchase a pair of designer sunglasses at the Nordstrom Rack in Canoga Park. The Store Manager insinuated that I had changed the price tag, in front of a long line of customers and then inspected every item that I was purchasing to see if the prices were altered on the rest of my purchase or not. After arguing with him over this, he said it was their policy to not honor mis-marked... Read more

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I LOVE Nordstrom, my favorite store hands down. But.....we spent 5 hours today on the phone attempting to purchase airline tickets. Our cost went up $400 in the 5 hours we were put off. Nordstrom finally called us to ask if we've been trying to make our purchase. I even called earlier to check my account status which stated I had more than enough. We only wish that it didn't take Nordstrom 5... Read more

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Today I went to the Annapolis, Md store. I was there to purchase a couple of items and also to return an item. I purchased a Michael Korrs leather IPad case from the store about 5 months ago. Well, the leather was somehow loosing it's shape. I didn't have my receipt and they couldn't find it in their system. Well the sales clerk took me over to the customer service desk to speak to someone. ... Read more

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I ordered a pair of shoes from The Rack. That part went well until I realized that they sent the wrong color. The real problem is there email. I now get ads everyday. I've made NINE requests to be removed from their list. There is no way to remove yourself. I get a message that they will contact me within 24-48 hours. 3 weeks later, 9 requests, NOTHING. ZIP. Continuous daily ads, no response.... Read more

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So i think Nordstrom needs to take note to how the seattle employees Courtney from bridal in particular treat customers that are not white. I am a black woman and i was instructed by my client to return his sport jacket. I called in advance and was told to come in and they would help me out. So I drove into town and upon arrival it was taken into account that Im black. I noticed a change in... Read more

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I believe Nordstrom is luring shoppers to their website with incredible offers they have no intention of fulfilling. In the last week or two I have received cancellations on three occasions. Each time, I was able to choose the merchandise, put it into my shopping cart, enter my information and get confirmation. Then, a few days go by and then I get a notice of cancellation. Here is my email... Read more

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Most difficult to deal with and customer Un Friendly. The concern does not respond to the contact options in a timely manner and ignores attempted customer communication found inconvenient. My issue arose from a double pending charge they attached to my credit card where it still remains with the transaction complete. Since some customers have reported actual double charges,I was concerned but... Read more

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Horrible experience at Nordstrom San Francisco center. I ordered customized bow and drape sweatshirt during the private event on a Tuesday. I mentioned wanting it shipped but the salesperson did not know how to do that. She instructed me to communicate through text since that's how you confirm completion of order. When I texted to verify my order was ready there was no way to request shipping.... Read more

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We bought a classic Chanel bag from Nordstrom Portland 2 days ago and back home in California, finding that the bag right inside is damaged. We sent the bag back to Portland with original tag and receipt inside immediately, but they say they cannot process the return. In USA laws claim we customers have right to return defective bag back within 30 days and we sent it back in 5 days. However, the... Read more

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I'm really pissed off at Nordstrom.com and their utter *** system that they use for inventory control. I used to love their services and would recommend them all the time, but this has made me seriously reconsider shopping from the site. I purchased an item that was "backordered" but it remained available for purchase for two days after I had made my purchase. As an explanation, I was told there... Read more

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